Refund policy
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquires physical possession of the goods. If you have ordered multiple items in one order and we are unable to deliver the items simultaneously, the withdrawal period expires 14 days after you receive physical possession of the last item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year’s Eve, the deadline is extended until the following business day. Please note that the right of withdrawal does not apply to custom-made or made-to-order products.
How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must notify us that you wish to cancel your purchase. You may, for example, send an email stating that you wish to withdraw from your purchase to:
St. Leo ApS
Trelleborggade 5
DK-2150 Nordhavn
Att.: Webshop
Phone: +45 53 74 06 22
E-mail: info@stleointeriors.com
Returning the Goods and Return Costs
If you withdraw from your purchase, you must return or deliver the goods to our warehouse:
St. Leo ApS
Kattegatvej 39
DK-2150 Nordhavn
Please note that the product seal must remain unbroken. The goods must be returned without undue delay and no later than 14 days after you have notified us of your decision to withdraw from the purchase. The deadline is met if you return the goods before the expiry of the 14-day period. If your order was shipped as a parcel delivery, you may request a return label by contacting us at info@stleointeriors.com. In this case the return costs will be deducted from your refunds.
For pallet deliveries, please contact us so we can coordinate collection with you. The costs associated with this type of return shall be borne by you (except in the case of valid claims regarding defects), up to a maximum charge of DKK 1,000 per cubic metre (1 cubic metre being the minimum shipment volume).
Refunds
If you withdraw from your purchase, we will reimburse all payments received from you.
We will process the refund without undue delay and in any event no later than 14 days from the date on which we receive notice of your withdrawal. However, we may withhold the refund until we have received the returned goods or until you have provided documentation proving that the goods have been returned.
Refunds will be made using the same payment method used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
Condition of the Goods and Packaging
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
You may inspect the goods in the same manner as would be permitted in a physical store, but you may not put the goods into use or break the product seal. If the goods have been used in a manner not permitted in a physical store and we are unable to resell them, or unable to resell them at full value, we may deduct the resulting depreciation from your refund. If the goods no longer have any commercial value, the purchase amount will not be refunded.
The goods must be returned in their original packaging. You should also ensure that the goods are securely packaged when returned. You bear the risk for the parcel/goods until we receive them. For parcel returns, we therefore recommend that you keep the receipt confirming submission or handover of the return parcel.
