Shipping policy

Shipping

We currently ship to all countries within the EU directly from our Webshop. If you wish to have your order delivered outside the EU, please contact us at info@stleointeriors.com and we will do our best to find a solution. Depending on the order, delivery will be made either by courier or freight carrier, as stated in the shipping confirmation you receive once your order has been dispatched from our warehouse.

We aim to deliver your order as quickly as possible. If your order contains products with different delivery times - for example, an in-stock item together with a made-to-order or backordered item - your order may be shipped in multiple deliveries.

Please note that production delays or other unforeseen circumstances may affect delivery times. We will make every effort to contact you as soon as possible in the event of any delays.

Parcel Deliveries

For courier deliveries of in-stock items, delivery will take place within 1–4 business days after your purchase to either a residential address or parcel shop, depending on the delivery option selected at checkout. Courier deliveries are handled by GLS.

Pallet Deliveries

For pallet deliveries of in-stock items, you will be contacted by our freight carrier prior to delivery. Pallet deliveries are handled by Freja.

 

Delivery

It is your responsibility to ensure that the order can be delivered to the specified address. Please make sure that the ordered products can fit through stairways, entrance doors, and into the intended room within the property. Any special access conditions must be stated when placing the order.

For deliveries handled by a freight carrier, an adult recipient authorised by you must be present to sign for the delivery. Upon receipt of your order, it is important that you check whether the correct items have been delivered and whether there is any visible damage. If everything is satisfactory, the carrier will ask you to sign for the delivery. If the packaging is damaged or shows visible signs of defects, you should either sign for the delivery with reservation for potential damage to the contents or refuse the delivery and ask the driver to return the goods.

If a product is found to be damaged or defective after unpacking, please contact our sales support team at +4553740622 or info@stleointeriors.com and we will assist you with a solution. For documentation purposes, we kindly ask that you contact our sales support team as soon as possible and no later than 5 days after receipt of the order. This does not affect your statutory rights regarding claims under the Danish Sale of Goods Act.